慈溪IATF16949认证全国汽车质量管理体系认证中心
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宁波正昊企业管理咨询有限公司
联系人：步鸿莉
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— engagement of people; 全员积参与；
— process approach; 过程方法；
— improvement; 改进；
— evidence-based decision making; 循证决策；
— relationship management. 关系管理。
0.3 Process approach过程方法
0.3.1 General 总则
Customer requirements 顾客要求
all requirements specified by the customer (e.g., technical, commercial, product and manufacturing
process-related requirements, general terms and conditions, customer-specific requirements, etc.)
Where the audited organization is a vehicle manufacturer, vehicle manufacturer subsidiary,
or joint venture with a vehicle manufacturer, the relevant customer is specified by the
vehicle manufacturer, their subsidiaries, or joint ventures.
顾客要求
.1 Scope—automotive supplemental to ISO 9001:2015范围—汽车行业对ISO9001：2015的补充
This Automotive QMS standard defines the quality management system requirements for the design
anddevelopment, production and, when relevant, assembly, installation, and services of
automotive-relatedproducts, including production with embedded software.本汽车QMS标准规定了汽车
相关产品（包括装有嵌入式软件的产品）的设计和开发、生产，以及（相关时）装配、安装和服务的
质量管理体系要求。
This Automotive QMS standard is applicable to sites of the organization where manufacturing
ofcustomer-specified production parts，service parts，and/or accessory parts occur.本汽车QMS标准适用
于制造顾客*生产件、服务件和/或配件的组织的现场。
This Automotive QMS standard should be applied throughout the automotive supply chain.应当在整个汽车
供应链中实施本汽车QMS标准。
Advanced product quality planning (APQP) 产品质量先期策划(APQP)
Product quality planning process that supports development of a product or service that will satisfy
customer requirements; APQP service as a guide in the development process and also a standard way to
share results between organizations and their customers; APQP covers design robustness，design testing
and specification compliance，production process design，quality inspection standards，process capability，
production capacity，production packing，product testing and operator training plan，among other items
对开发某一满足顾客要求的产品或服务提供支持的产品质量策划过程；APQP对开发过程具有指导意
义，并且是组织与其顾客之间共享结果的标准方式；APQP涵盖的项目包括设计稳健性，设计试验和
规范符合性，生产过程设计，质量检验标准，过程能力，生产能力，产品包装，产品试验和操作员培
训计划
Challenge (master) part 挑战（原版）件
Part(s) of known specification, calibrated and traceable to standards, with expected results(pass or fail)
that are used to validate the functionality of an error-proofing device or check fixtures( e.g., go/no-go
gauging)具有已知规范、经校准并且可追溯到标准的零件，其预期结果（通过或不通过）用于确认防
错装置或检具（如通止规）的功能性。
No trouble found (NTF) 未发现故障（NTF）
Designation applied to a part replaced during a service event that, when analysed by the vehicle or parts
manufacturer, meets all the requirements of a good part (also referred to as “No Fault Found” or
“Trouble NotFound”)表示针对服务期间被替换的零件，经车辆或零件制造商分析，满足“良品件”的
全部要求（亦称为“未发现错误”或“故障未发现”）。
